Prof. Name

Date

Care Coordination Presentation to Colleagues

Hello everyone, I am —-, a care coordinator and nurse. The agenda for today’s discussion is to highlight the primary principles of care coordination. I will outline approaches for bonding with patients and their families in care coordination and the impact of change management factors on patient experience. Later, I will explain the importance of ethical decision-making in care-coordinated plans and the influence of healthcare regulation’s provision on patient outcomes and experiences. Lastly, I will raise awareness of the nurses’ contribution to care coordination and continuity. Let’s discuss each element one by one. 

Effective Approaches for Collaborating with Patients and their Families

Care coordination delivers holistic, high-quality patient care through shared decision-making and interdisciplinary team collaboration. One essential element of successful care coordination is patients and their families’ active participation in collaborating with the healthcare workforce. Various strategies can enhance their buy-in and result in effective coordination.

These strategies vary from patient to patient. Some require drug-specific education approaches to enhance their literacy level on medication and diseases. Others require culturally competent strategies and have culturally sensitive backgrounds (Sharifi et al., 2019). The drug-specific educational strategies include using plain and unambiguous language to elucidate complex medical information such as the drug’s mechanism of action, how it will alleviate a patient’s suffering, medication time, and drug-drug and drug-food interactions. Using layman’s language will ensure patients and their families understand the information regarding their medications and improve medication adherence (Delavar et al., 2020).

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Furthermore, educational brochures or PowerPoint can be crafted to help patients and their families understand prescribed drugs, their purpose, proper administration, and potential side effects. The targeted patient education will ameliorate adherence behaviors toward medication and achieve desired health outcomes (Delavar et al., 2020). The culturally competent strategies include training healthcare professionals on delivering care treatments while considering patients’ cultural values and norms in cultural competence training sessions (Sharifi et al., 2019). They must respect the diverse backgrounds of patients while creating coordinated care plans.

Additionally, patients and their families’ engagement is enhanced by inquiring about their cultural values and backgrounds to take them into account and make care coordination plans that suit their preferences. Ultimately, healthcare professionals will respect cultural values and beliefs and deliver culturally competent care to achieve the desired health outcomes (Handtke et al., 2019).

Change Management and Patient Experience

Now, I will discuss significant change management aspects that influence certain elements of patient experience. But first, I would like to clarify the terms patient experience and satisfaction. Patient experience includes interactions within the healthcare organization from the initial course of treatment until discharge. Patient satisfaction refers to meeting the patient’s expectations of care during the entire journey of care treatments. Healthcare organizations must turn patient experience into patient satisfaction by providing holistic and coordinated care (Larson et al., 2019).

Achieving care coordination requires change within management, such as staff training and competency, technology integration and implementing feedback, and continuous improvement. These aspects of change management contribute to better patient experience and enhance satisfaction. For this purpose, the change management model of ADKAR is applicable in bringing positive change within the healthcare system. The ADKAR model stands for Awareness, Desire, Knowledge, Ability, and Reinforcement (Sällström & Johansson, 2022).